Shipping Policy – Sufi Collection
At Sufi Collection, we strive to deliver your orders safely and promptly. Please review our shipping policy below for details on delivery timelines, fees, and other important information.
1. Processing Time
- Orders are processed within 1-2 business days after payment confirmation (excluding weekends & holidays).
- During peak seasons (e.g., Eid, Christmas), processing may take 2-3 business days.
2. Shipping Methods & Delivery Time
We offer multiple shipping options (subject to availability in your region):
| Method | Delivery Time | Coverage |
|---|---|---|
| Standard Shipping | 3-7 business days | Nationwide (Pakistan) |
| Express Shipping | 2-3 business days | Major cities |
| International | 7-15 business days* | Selected countries |
*International delivery times vary based on customs clearance.
3. Shipping Fees
- Free Shipping on orders over [X amount, e.g., PKR 3000] within Pakistan.
- Standard shipping fee: [e.g., PKR 200] for orders below the free shipping threshold.
- Express/International shipping costs are calculated at checkout.
4. Tracking Your Order
- Once shipped, you’ll receive a confirmation email with a tracking number.
- Track your order via our website or the courier’s portal (e.g., TCS, Leopard).
5. Delivery Issues
- Failed Deliveries: If you’re unavailable, the courier will attempt redelivery or hold your package at their nearest center.
- Wrong Address: Ensure your shipping details are correct. We’re not liable for delays caused by incorrect addresses.
- Lost/Damaged Packages: Contact us within 48 hours with proof (photos, tracking details) for assistance.
6. International Shipping
- Customs duties/taxes are the customer’s responsibility.
- Delays may occur due to customs inspections.
7. Contact Us
For shipping inquiries:
📧 Email: support@suficollection.com
📞 Phone: [Your Contact Number]
Note: This policy is subject to change. Last updated: [Date].